Returns and Policies

1. Mistaken Orders (New Parts):
   • Full refund excluding shipping costs.
2. Unused Items (New Parts):
   • Return within 45 days for a full refund excluding shipping.
   • Times exceeding this window will usually incur transfer fees and a re-stock fee of 10%. This is due to non refundable payment windows and to cover expenses incurred.
   • Outside of the 45 day window we reserve the right to set an appropriate return rate of funds based on the situation. Our minimum return policy for new products is 50% when returned within 6 months.
   • Returns beyond 6 months are at our discretion and may also be rejected in total.
3. Used Items:
   • Refund of 75% of the original purchase price if returned within 45 days.
   • Items damaged, scratched, or altered may incur additional costs, deducted from the refund.
4. Custom Items:
   • Limited returns and warranties.
   • Custom items can only be further modified, with no warranty on modifications.
   • Only new parts are covered by warranties.
5. Warranty:
   • New parts carry a 12-24 month warranty, except for “race use” or “off-road use” items, which are not covered.
   • No chattel warranties on new, modified, or custom items; all use is at the owner’s risk.
6. Shipping:
   • All items are shipped and quoted without full insurance coverage. Some additional charges maybe incurred and requested for covering additional shipping costs (if they exceed the quoted amount). We use recommended shippers with small base insurance (like in Australia $50-100 coverage, $100 for overseas). It is the responsibility for the purchaser to request higher value coverage BEFORE shipping commences by email. If it is requested by the recipient to use cheaper shipping methods or values, it is their responsibility solely for the carriage of goods. We do not replace lost items or refund any costs unless agreed upon by email prior to shipment. Please request FULL insurance in email if needed, which is then the responsibility of the recipient to follow up on if a claim is made. We will always assist with any reasonable claim.We typically use:
     DHL Express for overseas
     Auspost Express for Australia
   • All shipping costs are non refundable and are not used for total item value calculation. Some shipping costs maybe listed within the item advertised costs, we reserve the right to deduct shipping costs from item values or add additional shipping charges as appropriate for getting the physical items to our customers or transferred to a required location.
7. Training hours/support hours:
   • Training and support hours are non-refundable.
8. Training:
   • Additional training is available on an hourly basis beyond initial assistance.
9. Connected devices:
   • Devices or patch harnesses connected to modified electrical harnesses (Any age) or old (over 20 years old) original harnesses have a higher chance of failures. There is no warranty on supplied parts when used with those 2 possible combinations. There is no warranty on any of our parts when going against recommendations for replacement parts or harnesses. Repairs are done to parts at a charge rate we nominate. Higher hour/higher KM connected parts/devices/vehicles also may contribute to exceptions of warranties. These conditions are determined by us solely. If you would like to check with us beforehand if a warranty will be valid in your case, we will reply with explicit answers.
10. Software miss-matching:
    • It is up to the customer to determine if their tuner/fitter is fit-for-purpose and it is the customer’s duty to check with us if their tuner or fitter are: a recommended, qualified and authorized person to work with our products. Failure to check with us beforehand will result in no official warranty and warranties will be determined at the time we inspect a supplied part. Any doubts can contribute to a no-warranty situation.
11. Outdated software or controls:
    • It is up to the customer / tuner to check with us if there is any updated configurations for their setup using our parts to confirm a warranty remains intact. As we mature as a company, there are legacy firmwares and devices that may need updating to keep a warranty intact.  Some flexibility on non-critical updates is allowed, but failure to keep up with updates that may impact warranty of items is the customers responsibility. Please contact us with any concerns.
12. Communication:
    • Joining our facebook group: Boostec discussion group is the best place to ask questions, search for answers or connect with like minded individuals. You will find many product updates discussed on our page.  We do not sign you up for newsletters unless you request us to do so. If you are unable to use facebook, please email us or call us to discuss anything about your purchase.
13. Fees Schedule:
    • As relevant for 2026 onwards
      The following is general fee schedule unless otherwise agreed.
      Fees are payable at or before completion (No exceptions unless agreed):

      Unlocking of existing ECU’s/TCU’s $110
      Wait time / stand-by time (p/15min) $25
      Minimum charge for remote login (Under 1 hr) $55
      Hourly charge for remote login $180
      Handling of parts for upgrades (p/h) $55
      Remote tuning time (p/h) $180
      In-person tuning time (p/h) $255
      Training of software use (Remote p/h) $180
      Training of software use (Remote p/d) $1,100
      Training of software use (in person p/h) $255
      Training of software use (in person p/d) $1,550
      Day-rate hire (10 hrs + some travel included) $1,550
      Travel (At cost + p/h) $110
      Event support (p/h + costs) $110
      General rates not listed (p/h) $110
      General rates not listed (p/d) $1,100