Return Policy

1. Mistaken Orders (New Parts):
   • Full refund excluding shipping costs.
2. Unused Items (New Parts):
   • Return within 45 days for a full refund excluding shipping.
3. Used Items:
   • Refund of 75% of the original purchase price if returned within 45 days.
   • Items damaged, scratched, or altered may incur additional costs, deducted from the refund.
4. Custom Items:
   • Limited returns and warranties.
   • Custom items can only be further modified, with no warranty on modifications.
   • Only new parts are covered by warranties.
5. Warranty:
   • New parts carry a 12-24 month warranty, except for “race use” or “off-road use” items, which are not covered.
   • No chattel warranties on new, modified, or custom items; all use is at the owner’s risk.
6. Training hours/support hours:
   • Training and support hours are non-refundable.
7. Training:
   • Additional training is available on an hourly basis beyond initial assistance.
8. Connected devices:
   • Devices or patch harnesses connected to modified electrical harnesses (Any age) or old (over 20 years old) original harnesses have a higher chance of failures. There is no warranty on supplied parts when used with those 2 possible combinations. There is no warranty on any of our parts when going against recommendations for replacement parts or harnesses. Repairs are done to parts at a charge rate we nominate. Higher hour/higher KM connected parts/devices/vehicles also may contribute to exceptions of warranties. These conditions are determined by us solely. If you would like to check with us beforehand if a warranty will be valid in your case, we will reply with explicit answers.
9. Software miss-matching:
   • It is up to the customer to determine if their tuner/fitter is fit-for-purpose and it is the customer’s duty to check with us if their tuner or fitter are: a recommended, qualified and authorized person to work with our products. Failure to check with us beforehand will result in no official warranty and warranties will be determined at the time we inspect a supplied part. Any doubts can contribute to a no-warranty situation.
10. Outdated software or controls:
    • It is up to the customer / tuner to check with us if there is any updated configurations for their setup using our parts to confirm a warranty remains intact. As we mature as a company, there are legacy firmwares and devices that may need updating to keep a warranty intact.  Some flexibility on non-critical updates is allowed, but failure to keep up with updates that may impact warranty of items is the customers responsibility. Please contact us with any concerns.
11. Communication:
    • Joining our facebook group: Boostec discussion group is the best place to ask questions, search for answers or connect with like minded individuals. You will find many product updates discussed on our page.  We do not sign you up for newsletters unless you request us to do so. If you are unable to use facebook, please email us or call us to discuss anything about your purchase.